Hardware Orders

CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. supports hardware purchases - such as handsets, peripherals and software licences at the account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. level.

Orders can be taken via AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. and are processed as follows:

1. New order status - An order has been entered in AgentView, but not yet generated. Once it has been created, you can add items to the order. At this point, if that particular deployment of CMP is connected to a warehouse, a CSA Customer Service Agent, Advisor, or Assistant. A (usually) customer-facing role in telecommunications, such as an agent in a call centre. Variations include CSR (Customer Service Representative) or CEA (Customer Experience Agent) can perform a stock check to see if the desired hardware is in stock. A stock check can also be performed independent of an order.

2. Awaiting Generation status - The CSA has generated the order. This triggers the Sales Order Request job, which produces a JSON JavaScript Object Notation. JSON is a lightweight format for storing and transporting data, often used when data is sent from a server to a web page. file with details of the order to send to the relevant warehouse(s).

   At this point, if required, the Sales Order Request job can request a fraud check, to validate the delivery name and address. The outbound JSON contains a fraud check flag. If this is set, a fraud check is performed before the file is sent to the warehouse. If it is successful, the JSON is sent to the warehouse.

3. Awaiting Dispatch status - Once the order has been sent to the warehouse, the status of the order is Awaiting Dispatch. The warehouse completes the order and dispatches it to the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.. The warehouse produces a file with details or successful orders and any errors and returns it to CMP. An adaptor picks up the file and converts it to JSON format. The Sales Order Dispatch job processes the batch and updates CMP. The customer will be billed for the order where appropriate.
4. Complete status - If the response file from the supplier contains a record of a successful dispatch, the order status is complete. If there was an issue with the order, the status is Error.

Customers can be billed immediately on completion of an order or the charge can be applied against the next invoice of their regular billing cycle.

Customers can also request device enrolment A Device Enrolment Program (DEP) is where a manufacturer or supplier can pre-provision a device with settings that, for example, enforce an organisation's device management policy. This can include encryption, passwords, apps and bars on premium calls, for example. for an order. Device enrolment is handled by the Device Enrolment Request and Device Enrolment Response jobs. The jobs prepare and send batches of device enrolment instructions to device manufacturers and process their responses. They also handle device unenrolment requests.